in the old movie Miracle on 34th StreetMacy's Santa sends customers to Gimbels' rival store for products Macy's doesn't have. After an outcry from management, it then turns out that customers really appreciate this service and are becoming more loyal to Macy's than ever before.Today's retailers have forgotten this lesson. Everyone is looking to cut..
Customer service requires effective communication
Imagine a romantic relationship without communication! How does one accomplish this feat? Impossible, you say? Relationships of all kinds require effective communication on multiple levels. This generalization extends to business relationships between sellers and customers.A large Florida sewage and waste company recently completed the acquisition of a smaller regional company here in South Carolina, which..
Customer Service Tips – How to deal with angry customers
Are you ready to learn how to keep every guest happy? It starts with making sure that your managers are thoroughly trained in every position within your restaurant. They need to know all the functions, so they can intervene if someone gets sick, or if sales are higher than expected.The manager needs to be highly..
Customer service
Crystal City Framing is a successful small business in an area outside of Washington, D.C. in the United States. Paul and his assistant, Joe, have a loyal client base. Although there has been an economic downturn and the closure of many small businesses, Crystal City Framing continues to thrive. What is the secret of their..
How to take customer service to the next level
Customer service is a major aspect of the business. Without it, or if it is severely lacking, the business will end up with a bad reputation and a declining customer base, especially with the increased use of social media where customers share both positive and negative reviews.Word of mouth marketing is very popular, thus customer..